Beware of Scams

City of Garland residents are encouraged to be on the alert and recognize any suspicious contact with a City of Garland Water Department employee requesting access into their home. Periodically complaints are received where individuals are posing as city of Garland employees, in an attempt to gain access into the home to rob the customer.

Methods Which Have Been Used in The Past

  • Testing of Your Water for Quality - City of Garland Water customers should beware of anyone requesting access into their home to test their water pressure or water quality. Occasionally, Water Department employees have a legitimate need to request access to a customer's home.  The customer should always ask to see the employees City Employee photo identification.
  • Refund Scams - In the past, impostors have indicated that a resident is due a refund on their account. They ask the resident to provide change for a $100 bill in order to receive the refund, and then rob them of the money. The City of Garland Water Department never gives cash refunds. All refunds are issued as a credit on the water bill.

Residents who are approached by anyone representing themselves as city employees should ask to see identification. All employees carry photo identification cards and will be driving a clearly marked city vehicle. If a resident needs to confirm someone is a Water Department employee, they should call our 24/7 operations center at 972-205-3210.

Always remember if a person's actions make you suspicious, don't hesitate to call the police.