To ask questions or receive answers visit Garland eAssist.
For water and wastewater maintenance, emergency service, taste and odor concerns call 972-205-3210 or waterops@garlandtx.gov. We are available 24 hours/day, 7days/week, 365 days of the year.
For Water Utilities Administration call 972-205-3210, or fax to 972-205-3242.
Utility Customer Service
- If you are in need of Utility Billing/Credit Information call 972-205-2671 or visit Utility Billing/Credit Information. Walk-in service is available Monday to Friday 8 a.m. to 5 p.m. at the Duckworth Utility Service Building, 217 N. Fifth St.
- The Garland Utility Payment Drive Thru is open Monday to Friday 7 a.m. to 6 p.m. at 717 W. State St. The Drop Box is available at any time and is located in the far left lane of the Drive Thru.
- Utility Reconnect Services After Hours are Monday to Friday 5 p.m. to 7 p.m. and Saturday 9 a.m. to 12 p.m.
- For Emergency Power Outage call 972-205-3000 (24 Hours) or visit Garland Power and Light.
- Click here to report current water restriction violation
