Contact Us

To ask questions or receive answers visit Citizen's Request Center.

For water and wastewater maintenance, emergency service, taste and odor concerns call 972-205-3210 or  We are available 24 hours/day, 7days/week, 365 days of the year.

For Water Utilities Administration call 972-205-3210, 972-205-3242 fax.

Jack L. May Field Operations Complex
2343 Forest Lane,
Garland, Texas 75042
Monday - Friday 7 a.m. to 3:30 p.m.

Utility Customer Service


Managing Director of Water and Wastewater Utilities
John Baker, P.E.

Water/Wastewater Administrator
Robert Ashcraft

Wastewater Collection Manager
Brent Erickson

Water Operations Compliance Manager
Charles Messer

Public Education Specialist
Bonny Patrick