Contact Us

To ask questions or receive answers visit Citizen's Request Center.

For water and wastewater maintenance, emergency service, taste and odor concerns call 972-205-3210 or waterops@garlandtx.gov.  We are available 24 hours/day, 7days/week, 365 days of the year.

For Water Utilities Administration call 972-205-3210, 972-205-3242 fax.

Jack L. May Field Operations Complex
2343 Forest Lane,
Garland, Texas 75042
Monday - Friday 7 a.m. to 3:30 p.m.

Utility Customer Service

• If you are in need of  Utility Billing/Credit Information call 972-205-2671 or visit Utility Billing/Credit Information. Available Monday to Friday 8 a.m. to 5 p.m.
• Our Drive-Through Payment Window Hours are Monday to Friday 7 a.m. to 6 p.m.
• Utility Reconnect Services After Hours are Monday to Friday 5 p.m. to 7 p.m. and Saturday 9 a.m. to 12 p.m.
• For Emergency Power Outage call 972-205-3000 (24 Hours) or visit Garland Power and Light.
• Click here to report current water restriction violation