Contact Us

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Important Numbers

  • Customer Service –  972-205-2671 (8 a.m. to 5 p.m., Monday - Friday) or email custserv@garlandtx.gov
  • Utility Reconnect Services After Hours –  972-205-2671 (5 to 7 p.m. Monday -Thursday, 5 to 6:30 p.m. Friday)
  • Report Streetlight Outage – 972-205-3483
  • Emergency Power Outage –  972-205-3000  (24 Hours)
  • Emergency Water Shutoff –  972-205-3210  (24 Hours)

Customer Service can be reached at 972-205-2671 for the following services:

  • New, Transfer, Stop Service
  • Billing Questions
  • Credit Questions
  • Payments by Phone
  • Letters of Credit
  • Budget Billing Program
  • Automatic Bank Draft Program
  • Energy Audits
  • Conservation Questions

To report energy theft, please call  972-205-2635.

Payment Locations

  • In-Person Bill Payment – 217 N. Fifth St., Garland, Texas, 8 a.m. to 5 p.m., Monday - Friday
  • Drive-Thru Payment – 717 W. State St., Garland, Texas, 7 a.m. to 6 p.m., Monday – Friday

For other Electric Service  inquiries, e-mail info@gpltexas.org or call  972-205-2650

 

Water Service inquiries

City of Garland website