Utility Customer Service

Customer Service provides account related services for City of Garland utility customers, which includes the opening and closing of utility accounts.

Customer Service also provides meter reading, billing and collection services for all city utilities. These utilities include Garland Power & Light, Garland Water Utilities, Environmental Waste Services and Stormwater Management. This does not include natural gas service which is provided by Atmos Energy.

Visit garlandutilities.org for Online Utility Services (including service request forms) and other City of Garland utility information.

For more information, visit Customer Service.

Two Downtown Garland Customer Service locations are available for City of Garland utility customers. Please visit the location which will best serve your needs, or you may contact us at 972-205-2671.

Charles E. Duckworth Utility Service Building

Garland Utility Payment Drive Thru

Charles E. Duckworth Utility Service Building
Walk-In Payment and Customer Account Assistance
217 N. Fifth Street (across from City Hall)
Hours: Monday-Friday 8 a.m. - 5 p.m.
Garland Utility Payment Drive Thru & Drop Box
717 W. State Street (at the corner of State and Glenbrook)
Hours: Monday-Friday 7 a.m. - 6 p.m.
Drop Box is located in the far left lane of the Drive Thru.