How do I report a large pothole that has developed in front of my house?
Contact the Street Department at 972-205-3555 or via email at email@example.com. Please be as specific as possible about the location and size of the pavement defect. If you believe that the pothole is an imminent hazard and needs immediate attention, please let us know.
Since the implementation of the stormwater permit, is the water quality improving?
Yes. On average each year, the Stormwater Management Department collects 400 gallons of hazardous materials; keeps up to 40,000 tons of construction sediment out of drainage channels; collects 13,000 gallons of oil; fixes 240 discharge problems found from storm water sampling; and disposes of 116,000 tons of household hazardous waste materials.
A pothole on my concrete street was recently repaired with asphalt. Why wasn’t the repair made with concrete?
When the Street Department receives a pothole request, the maintenance crew chief investigates to determine the nature and extent of the problem. If the problem needs immediate attention or can be improved with the placement of asphalt, the Street Department will make a temporary asphalt repair. As the department proceeds with its annual infrastructure repair program, temporary repairs will be evaluated to determine priority for permanent concrete repairs.
What is the difference between the sanitary sewer system and the storm drain system?
In Garland, the wastewater collection and stormwater systems are separate.
The sanitary sewer system collects wastewater. Wastewater is used water that drains from toilets, sinks, household drains and some industrial drains. The wastewater travels through wastewater collection pipes to a wastewater treatment plant where it is treated to strict quality standards. The treated affluent is then released into Duck Creek, a tributary of the Trinity River.
Stormwater enters the storm drainage system through street inlets and drainage channels and goes to lakes and rivers untreated. Stormwater is run-off from rainfall.
My street is deteriorating and I believe it should be replaced. How do I get my street to be considered for reconstruction?
The Street Department replaces several deteriorating streets each year. To determine which streets to replace, information from the Pavement Management System - a program that rates the condition of each street and alley - is evaluated. The Street Department staff then proceeds with a field inspection for each replacement consideration to determine the streets and alleys that warrant replacement in the upcoming fiscal year. This evaluation process occurs in the month of April each year.
Be aware of the stormwater pollution problem. Awareness is the first step.
Become a responsible consumer. Avoid buying products that could be toxic to the environment. Carefully read labels, or call the Stormwater Hotline at 972-205-2180 for answers to questions that you may have.
Dispose of household chemicals and used oil properly.
Keep pet wastes, leaves and other debris out of storm drains.
Report illegal dumping to the Stormwater Hotline 972-205-2180.
Participate in cleanup activities in your neighborhood.
Take caution with your use of lawn care products. Follow the directions.
Maintain your vehicle on a regular basis to prevent leaks.
Can the Street Department do something to eliminate the water that constantly stands in the street in front of my house?
Yes. Standing water is typically caused when the pavement settles and the water can't drain. Once a request of this type is received, staff will investigate and collect elevation data to determine the extent of the problem. If the surrounding pavement is in good condition, it is possible to have the department contractor inject polyurethane material under the pavement to lift it back to its original elevation. Another option is to grind the pavement to eliminate a high spot in the street. If the pavement is in poor condition, the Street Department will use asphalt pavement to level the street.
How do I apply for appointment to a Board or Commission?
Board or Commission applications are available in the City Secretary's office or on-line (Board & Commission Application). A completed application can be submitted to the City Secretary's office in person, by mail, or FAX. Appointments to boards and commissions are made by Council.
How may I verify that my application was submitted and received?
When your application is received for a position, you will receive an e-mail response which says, "Thank you for your recent submission." You may also review your application submittals by logging in to your account at the City of Garland Career Center as an existing applicant.
You may check the status of your application by logging in to your account at the City of Garland Career Center as an existing applicant. You may view the "Past Job Submittals" section on your dashboard. Applications may show the status as Received Submission (application received), Under Review (being screened by the hiring manager), and Reviewed, Not Selected (your application was not chosen for further consideration).
The sidewalk and curb in front of my house are damaged. Does the Street Department maintain sidewalks and curbs?
No. Per City Ordinance (Article X, Sec 31.134-138), "It shall be the duty of any abutting property owner to keep the sidewalk, parkway, curb and driveway abutting such property in a good and safe condition, free from any defects and hazards". To assist property owners in maintaining these facilities, the Engineering Department manages a 50/50 cost share program for sidewalk, curb and gutter repair. To inquire about this program, call (972) 205-2170
Does the Street Department sweep residential streets?
Yes. The Street Department sweeps arterial and collector streets on a regular basis. Residential streets are swept by request only. Residential street sweeping is typically scheduled when the department has received enough requests in the area to constitute a full day's worth of sweeping.
You may apply for as many positions for which you meet the minimum qualifications. Once you have created a profile through the City of Garland Career Center, you may click on any open position to submit an application.
Do I have to provide a response to all application questions?
Almost all the information requested on the application is required. If there is a field that is mandatory, it will be highlighted in yellow. Your application will not be accepted if you leave any mandatory field blank.
Does the Street Department maintain street lights?
No. Garland Power and Light is responsible for installing and maintaining street lights. To request repair for an existing street light, call 972-205-3483. To request a new street light, call 972-205-3506
Will I be informed if I am not being considered after I interviewed for a position?
If you supplied us with your e-mail address in your profile or application and you were not selected for the job for which you interviewed, you will be sent an e-mail notification that you were not selected.
Does the Street Department maintain traffic signals?
No. The Transportation Department is responsible for installing and maintaining traffic signals. To request repair of an existing traffic signal, call 972-205-3250 during regular business hours and 972-205-3210 after 3:30 p.m.