We stand behind the quality of our programs. If you are not satisfied with a program for any reason after attending the first program meeting, you may request a full refund, transfer, or credit. After the second program meeting you may request a pro-rated refund or credit. All refund requests must be made prior to the end date of the program. Refund requests for one-day programs must be made 24 hours in advance. Read program descriptions carefully, as some program fees are non-refundable. Supply fees are non-refundable. Please allow two weeks for refund process.