FAQs

Call Environmental Waste Services at 972-205-3500. The administrative office is located at 1434 Commerce St. Garland, TX 75040.

One container is standard, but residents can have up to two additional containers for a total of three. There is a fee to of $6.10 per month for each additional container to cover costs of servicing the extra container(s).

If you have extra carts, contact Customer Service at 972-205-3500 when you move away or move to another residence within the city so the extra container(s) can be picked up and billing records updated.

Repair or replacement for normal wear and tear is provided at no cost. Please call Customer Service at 972-205-3500 to report damaged container or bin.

You can take several steps to reduce odors from your automated green container:

• Make sure you trash is properly bagged and tied and food containers are rinsed before placing them in your containers.
• Put your full containers at your collection site the morning of or night before your regularly scheduled pick-up. Storing full containers in the hot sun can increase the potential for odor.
• Wash out your trash cart with hot water and a small amount of bleach or baking soda. Leave the lid open and allow container to dry completely before using.

The green trash container should be placed at the collection point no earlier than 6 p.m. on the day before the scheduled collection and no later than 7 a.m. on collection day. Residents should move the container to the side of the house or to a location out of public view no later than 11 p.m. on the collection day. If your collection point is in the alley, it is not necessary to move the container after pickup unless your property abuts a street from which the container will be visible.