CodeRED Telephone Emergency Notification System
In the case of an emergency or urgent notification, the City of Garland now has the capability to notify residents via the telephone through a tool called CodeRED. The system is geographical-based and allows the City to alert citizens based on their location and telephone numbers. A pre-recorded message will play for a live person or an answering machine to provide information about the specific situation and if any action is necessary. Citizens may register both landline phones and cellular telephones, so you can be notified whether you are at home, at the grocery store or at the kids' soccer games. Register Now
test question under CodeRED Category, type General, Assigned to General
CodeRED Weather Warn
Weather Warn is a feature available to Garland residents that allows citizens to receive emergency weather warnings via the CodeRED telephone notification system. These notification calls will be launched as soon as the National Weather Service issues a severe weather warning, providing critical preparation time when severe weather threatens. View a video about how CodeRED Weather Warn works.
Whether you have already registered for CodeRED or are registering for the first time, you must "opt-in" for the automatic weather warnings. Register Now
We had a storm last night. Why didn't I get a CodeRED Weather Warn call?
First, make sure you are signed up for CodeRED Weather Warn. You must opt in for the specific weather warnings you want to receive.
CodeRED Weather Warn only sends calls to phone numbers linked to addresses in the storm's path. Although you may have rain at your house or hear thunder, you may not be in a severe warning area. To find out more about how Weather Warn works, view the CodeRED Weather Warn video.
How does CodeRED work?
CodeRED delivers the message desired through a high-speed telephone calling system to phone numbers registered in the system. City staff selects a "call area" and the phone numbers will be matched up electronically to the addresses. A pre-recorded message will be sent out via the telephone with information about the situation and instructions.
You will see the phone number 866-419-5000 appear on your caller id for most CodeRED calls
(And the phone number 800-566-9780 for severe weather warning calls)
What do I do if I receive a CodeRED message?
- Listen Carefully
- Follow Instructions
- Don't hang up until the message is complete
- Do NOT call 9-1-1 unless instructed to do so
When will the CodeRED system be used?
The system will be used when an emergency situation arises affecting the citizens of Garland. Examples include but not limited to: a Silver/Amber Alert in Garland, flooding in a specific area, utility outage, chemical spill or hazardous waste problem, gas leak, or an evacuation notice. You will only receive a message if you are in the area impacted or it is a city-wide notification. Register Now
How do I make sure that I am notified?
You must register, particularly if you have moved or changed your phone number in the last year or if you prefer to be contacted on your cell or business phone. Register Now
What if I opted in for the Weather Warning system and decide I no longer want to receive the automatic weather warning messages?
You may call 1-800-566-9780 from the phone that receives the Weather Warning calls, then push option 2 to "opt out" of weather related calls only. You will still be registered for other CodeRED calls. Register Now