Water Utilities Customer Action Center
Request Service
Ask Questions/Receive Answers
Customer Service Phone Numbers
Utility Billing/Credit Information: 972-205-2671
(Monday - Friday 8:00 a.m. to 5:00 p.m)
Drive-Through Payment Window Hours:
(Monday - Friday 7 a.m. to 6 p.m.)
Utility Reconnect Services After Hours: 972-205-2607
(5:00 p.m. to 7:00 p.m. Monday-Friday)
(9:00 a.m. to 12:00 p.m. Saturday Only)
Garland Power and Light:
Emergency Power Outage: 972-205-3000 (24 Hours)
Water Utility Phone Numbers
Water Maintenance/Emergency Service: 972-205-3210 or email us
(24 hours/day, 7days/week, 365 days of the year)
Water Taste and Odor Concerns: 972-205-3213 or email us
(7:00 a.m. to 3:30 p.m. Monday-Friday)
Water Utilities Administration:
972-205-3210 (phone)
972-205-3242 (fax)
(7:00 a.m. to 4:00 p.m. Monday-Friday)
Field Operations Complex
2343 Forest Ln, Garland, Texas 75042
(7:00 a.m. to 3:30 p.m. Monday-Friday)
Water Utilities Administration contacts:
John Baker, P.E. - Managing Director of Water and Wastewater Utilities jbaker@garlandtx.gov
Robert Ashcraft - Field Operations Administrator Rashcraf@garlandtx.gov
Brent Erickson - Wastewater Collection Manager Berickso@garlandtx.gov
Larry Burnett - Operations Supervisor
Lburnett@garlandtx.gov